How can we help?

Email GenBay

hello@genbay.io

For product help, billing, privacy or a content concern, write to our support address. You do not need an account to contact us. We aim to reply within 3 business days.

Keep the complete email, including attachments, under 4 MB. Do not send passwords, verification codes, identity documents or payment card details.

Already signed in? Open a support request to keep the conversation with your account. Replies are saved there, and we send an email notification when a reply is available.

A creation needs attention

Include the creation ID from My creations, what you expected and what went wrong. You do not need to purchase another attempt to report a problem. Check the refund policy for technical failures and quality concerns.

A payment or credit question

Include your order number and account email. Describe the charge or credit balance you want us to check. Never send a full card number, password, verification code or API key.

Privacy, rights and content reports

Use the same email for account closure, data access or deletion requests, copyright concerns and reports under our acceptable use policy. Include only the information needed to identify the issue. We verify ownership before changing an account or disclosing private data.

GenBay is an independent service using third-party AI models. The pet photos and videos shown in our public examples are separately selected and authorized; private customer work is not automatically published. Read our privacy policy and terms for details.